Introduction
Angus Munro Psychology ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, waitlist system, and clinical services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).
Information We Collect
Website Visitors
When you visit our website, we may collect:
- Anonymous usage data through Google Analytics and Microsoft Clarity
- Pages visited, time spent, and general location (city-level)
- Device type and browser information
Waitlist Registration
When you join our cancellation waitlist, we collect:
- Your name, email address, and phone number
- Your availability preferences
- A brief description of what brings you to seek services (optional)
- Whether you are a new or existing client
Clinical Services
As part of providing psychological services, we collect health information as required for clinical care, which is handled in accordance with health privacy legislation.
How We Use Your Information
Waitlist System
Your waitlist information is used to:
- Notify you via SMS when appointment slots matching your availability become available
- Allow you to accept or decline offered appointments
- Manage the queue fairly based on sign-up date and availability
- Periodically confirm you wish to remain on the waitlist
SMS Notifications: By joining the waitlist and providing consent, you agree to receive SMS messages about available appointments. You can opt out at any time by replying STOP to any message or contacting us directly.
Website Analytics
We use anonymized analytics data to improve our website and understand how visitors use our resources.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:
- Secure storage using encrypted databases
- Phone numbers are hashed for duplicate detection
- Access restricted to authorized personnel only
- Regular security reviews
Data Retention
- Waitlist entries: Retained while active. Entries are removed after booking an appointment, upon your request, or if there is no response to two consecutive reconfirmation requests.
- Clinical records: Retained in accordance with NSW health record requirements (minimum 7 years from last service, or until 25 years of age for minors).
- Website analytics: Anonymized data retained per Google Analytics and Microsoft Clarity default policies.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate information
- Deletion: Request removal from the waitlist at any time
- Opt-out: Withdraw consent for SMS notifications
- Complain: Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached
Third-Party Services
We use the following third-party services:
- Cloudflare: Website hosting and security
- ClickSend: SMS delivery for waitlist notifications
- Google Analytics: Website analytics
- Microsoft Clarity: User experience analytics
- Halaxy: Practice management and clinical records
Each of these services has their own privacy policies governing their handling of data.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: info@ampsych.com.au
- Phone: (02) 8090 8550
- Address: Level 1, 6 Falcon Street, Crows Nest NSW 2065
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: January 2026